Return & Refund Policy

Last updated: January 25, 2026

This policy explains how returns and refunds work for purchases made on autoliftsupplyusa.com. Because automotive lifts are heavy equipment, some returns may require freight handling.

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1) Before You Return

• Contact us first to obtain return authorization (RMA). Do not ship items back without approval.
• Include your order number in all messages.

2) Return Window

Return requests must be made within 30 days of delivery (unless otherwise stated on the product page).

3) Item Condition

• Items must be new, unused, and uninstalled, with original packaging, unless the item arrived damaged/defective.
• Installed, used, or incomplete items may not be eligible for return.

4) Damaged or Defective Items

• Inspect shipments upon delivery.
• Report damage/defects within 48 hours of delivery.
• Send photos/video + your order number to autoliftsupplyusa.contact@gmail.com 

5) Refunds

• Once we receive and inspect the return, we will notify you of approval/denial.
• Approved refunds are issued to the original payment method.
• Refund timing depends on the payment provider/bank.

6) Shipping & Fees

Shipping is free for many orders; however, return shipping for non-defective items may be the customer’s responsibility. Freight returns may involve pickup fees and/or restocking fees depending on carrier and product type.

7) Non-Returnable Items

Certain items may be non-returnable, including final sale items, special orders, or used/installed products. If a product is non-returnable, it will be indicated on the product page.

8) How To Request a Return

1. Email : autoliftsupplyusa.contact@gmail.com 
2.  with your order number.
3. Tell us the reason and attach photos if applicable.
4. Wait for RMA instructions before sending anything back.

9) Contact

Auto Lift Supply USA
3699 Luker Road, Cortland, NY 13045
Email: autoliftsupplyusa.contact@gmail.com
Phone: +1 (929) 568 4035
Hours: Mon - Fri: 9am - 6pm