FAQ
FAQs (Frequently Asked Questions)
Last updated: January 25, 2026
Here are the most common questions customers ask before placing an order at Auto Lift Supply USA. If you still need help, contact us at Autoliftsupplyusa.contact@gmail.com
Orders & Payments
1) What payment methods do you accept?
We currently accept PayPal only. This helps ensure secure and trusted checkout for our customers.
2) Can I pay with a credit/debit card?
In many cases, PayPal allows you to pay using a card linked to your PayPal account (depending on your PayPal settings and country).
3) Will I receive an order confirmation?
Yes. After your purchase, you will receive an order confirmation email with your order details.
4) Can I cancel or change my order after placing it?
If your order has not been processed or shipped yet, we may be able to help. Please contact us as soon as possible with your order number.
Shipping & Delivery
5) Do you offer free shipping?
Yes. We offer free shipping across the USA on eligible orders.
6) How long does shipping take?
- Handling time: 3–5 business days
- Free shipping transit time: 14–25 days
7) Will I receive tracking information?
Yes. We send tracking details to the buyer by email when available.
8) Do you ship to all states in the USA?
We ship across the USA. Some remote areas may require extra delivery coordination depending on the freight carrier.
9) Are car lifts shipped by freight?
Yes. Many automotive lifts are shipped via freight shipping due to size and weight.
10) Is freight delivery curbside?
In many cases, freight delivery is curbside delivery unless otherwise stated on the product page.
11) Do I need a forklift or liftgate to unload the lift?
You may need unloading capability such as a forklift, liftgate service (if offered by the carrier), or professional assistance. Please make sure you can safely receive heavy items.
12) Will the carrier call me before delivery?
Freight carriers often require a delivery appointment. Please ensure your phone number is correct at checkout and stay available.
13) What happens if my package arrives damaged?
If your shipment arrives damaged:
- Take photos before opening and keep the packaging
- Note damage with the carrier if possible
- Contact us within 48 hours with photos/video and your order number
14) What if my order is delayed?
Shipping times are estimates. Delays can happen due to weather, peak season, or carrier capacity. If your order seems delayed, contact us and we will assist you.
Products & Compatibility
15) What types of lifts do you sell?
- 2 Post Lifts
- 4 Post Lifts
- Single Post Lifts
- Mid Rise Lifts
16) How do I choose the right lift?
It depends on your garage space, ceiling height, vehicle type, and lifting capacity needs. If you’re unsure, contact us and we can help you choose the best option.
17) Do you provide installation services?
We do not provide on-site installation. We recommend professional installation by qualified technicians for safety and proper setup.
18) Is professional installation required?
For safety, we strongly recommend professional installation and following manufacturer instructions.
19) Do your lifts include a warranty?
Some products may include a manufacturer warranty. Warranty terms depend on the specific product and manufacturer.
Returns & Refunds
20) What is your return policy?
Return requests must be made within 30 days of delivery (unless stated otherwise on the product page). Returns may require authorization (RMA).
21) Can I return a lift after it has been installed or used?
Installed or used items may not be eligible for return. Items must be in new/unused condition unless damaged/defective.
22) Who pays return shipping?
Return shipping may be the customer’s responsibility for non-defective items. Freight returns may include pickup fees or restocking fees.
23) How long do refunds take?
Once a return is approved and inspected, refunds are issued to the original payment method. Timing depends on your bank or payment provider.
Support & Contact
24) How can I contact you?
Email: autoliftsupplyusa.contact@gmail.com
Phone: +1 (929) 568 4035
Hours: Mon - Fri: 9am - 6pm
25) How fast do you respond?
We usually reply within 24–48 business hours.
26) What information should I include when contacting support?
- Your order number
- Email used at checkout
- Photos/video if the item is damaged or defective
Security & Trust
27) Is my payment secure?
Yes. Payments are processed through PayPal. We do not store your full payment details on our website.
28) Do you store my personal data?
We only collect information needed to fulfill your order and support your request. See our Privacy Policy for details.